newair 26 lbs. countertop ice maker

Ice maker makes great ice

It makes ice great when it works. It woks great when it works.

Not satisfied customer

About 6 months after buying this product the filtered water used in the machine turned brown. Getting it replaced has been a month of back and forth emails. I constantly get an email letting me know that my ticket will be closed when it hasn't yet been resolved. The only reason I gave two stars was due to the attentions and communication with customer experience expert Laurellee.